AI isn't the differentiator anymore. Impact is.
See what’s working at CXUnifiers 2026.
Join enterprise leaders across marketing, customer service, digital, and insights defining what’s next in CX.
The first wave of AI adoption was defined by possibility. At CXUnifiers 2026, discover how leading organizations are powering the next wave through execution, customer impact, and real-world results.
See what’s working at CXUnifiers 2026.
Join enterprise leaders across marketing, customer service, digital, and insights defining what’s next in CX.
The first wave of AI adoption was defined by possibility. At CXUnifiers 2026, discover how leading organizations are powering the next wave through execution, customer impact, and real-world results.
Speakers
Erik Qualman
Keynote Speaker
Guest speaker Erik Qualman, 5x #1 bestselling author, and one of the world's leading voices on digital leadership will share practical strategies for leading through disruption, driving customer impact, and growth in the age of AI. Expect to leave with takeaways on how to use technology to create more meaningful human connections, and how to future-proof not just your organization but your own career.
Guest speaker Erik Qualman, 5x #1 bestselling author, and one of the world's leading voices on digital leadership will share practical strategies for leading through disruption, driving customer impact, and growth in the age of AI. Expect to leave with takeaways on how to use technology to create more meaningful human connections, and how to future-proof not just your organization but your own career.
Erik Qualman
Keynote Speaker
Jeff Shafer
CCO & VP, Corporate Marketing Group
Kirsten Hamstra
Executive Director,
Global Social Media
Kyle Brown
VP & Chief Marketing
and Communications Officer
Brian Geoghagan
Global Program Lead,
Social Care & Tooling
Christine Kasij
Director, Social Media
& Emerging Platforms
Jody Lively
Manager, Social Media & Community
Erin O'Connell
Social Care
Supervisor
Ashim Ghosh
Senior Manager, Community Strategy & AI Experiences
Who this is for?
The leaders and teams shaping customer experience across the enterprise.
Join those behind the most impactful CX transformations including:
Customer experience, customer service,
& operations leaders
Marketing, digital,
& customer insights leaders
AI, data,
& platform owners
Executives driving growth, retention,
& transformation
Whether you're setting strategy or driving execution, you'll be among peers shaping the future of customer experience.
Agenda
From insight to action in three days.
New this year, registrants will be able to personalize their CXU experience with our custom agenda builder, launching later this summer.
Monday, October 26
3:00 p.m. – 6:00 p.m.
Check-in and pick up your event credentials.
6:00 p.m. – 9:00 p.m.
Network with other attendees as we kickoff CXUnifiers with a rooftop welcome party.
Tuesday, October 27
9:00 a.m. – 5:30 p.m.
Join industry leaders, innovators, and practitioners for a full day of insights, inspiration, and actionable learning. Hear how top global brands are using AI to reinvent customer experience, then dive deeper through customer-led breakout sessions, interactive masterclasses, and technical training tailored to every stage of your CX journey.
6:00 p.m. – 9:00 p.m.
A celebratory evening offsite to experience more of San Diego.
Wednesday, October 28
9:00 a.m. – 2:00 p.m.
Close out CXU with a final half day of inspiring keynotes, breakout sessions, and customer awards. Featuring a special keynote from Erik Qualman, global bestselling author and expert on digital transformation, you'll leave with practical insights, fresh perspectives, and new ideas to drive impact in the age of AI.
We recommend traveling home late afternoon/evening, or the following day.
Agenda
From insight to action in three days.
The full agenda and speaker lineup will be announced soon. New this year, registrants will be able to personalize their CXU experience with our custom agenda builder, launching later this summer.
Monday, October 26
3:00 p.m. – 6:00 p.m.
Check-in and pick up your event credentials.
6:00 p.m. – 9:00 p.m.
Network with other attendees as we kickoff CXUnifiers with a rooftop welcome party.
Tuesday, October 27
9:00 a.m. – 5:30 p.m.
Join industry leaders, innovators, and practitioners for a full day of insights, inspiration, and actionable learning. Hear how top global brands are using AI to reinvent customer experience, then dive deeper through customer-led breakout sessions, interactive masterclasses, and technical training tailored to every stage of your CX journey.
6:00 p.m. – 9:00 p.m.
A celebratory evening offsite to experience more of San Diego.
Wednesday, October 28
9:00 a.m. – 2:00 p.m.
Close out CXU with a final half day of inspiring keynotes, breakout sessions, and customer awards. Featuring a special keynote from Erik Qualman, global bestselling author and expert on digital transformation, you'll leave with practical insights, fresh perspectives, and new ideas to drive impact in the age of AI.
During free time, explore our wellness zone with special brand activations, plus activities like morning yoga.
We recommend traveling home late afternoon/evening, or the following day.
Why Attend?
LEARN WHAT WORKS. LEAD WHAT’S NEXT.
Hear directly from organizations, turning signals into action, insights into outcomes, and AI investments into measurable business results. Explore the innovations shaping the future of customer experience, learn from peers tackling similar challenges, and connect with customers, partners, fellow leaders, and Sprinklr experts. Expect:
Mainstage sessions with executive keynotes, customer stories, & product innovation in action
Hands-on labs, SUN Training Workshop, & expert guidance
Peer-led discussions
with industry leaders
Bookable meetings
& office hours with Sprinklr leaders, solution experts,
& product teams
Awards and recognition celebrating customer experience excellence
Networking, wellness,
& cultural moments
designed to foster meaningful connections
EARLY BIRD
$895
Starts June 22nd
& ends August 16th
STANDARD
$1,095
Starts August 17th
& ends October 4th
LAST CALL
$1,295
Starts October 5th & goes until event day (pending open ticket/seating)
CXUnifier Award nominations are now open!
Venue & accommodation
Omni San Diego
675 L St San Diego, CA 92101
View on Google Maps
After registering, you will be prompted to reserve your guest room. Reserve your room by September 25th to get our exclusive event rate.
For any questions about the event, contact cxunifiers@sprinklr.com.