Scale Automation, Simplify (Radically), Reinforce Contact Center Operations - AMER

Old, reactive contact center models are breaking down. As organizations adopt Agentic and GenAI, the only way to unlock value is to redesign operations around a new standard: AI-native.

Join us to see how this shift allows human experts to focus on empathy while intelligent systems handle execution, across every channel.

What you’ll see: We are unveiling features in Sprinklr Service designed to move you from reactive management to proactive leadership:

• Sprinklr Copilot for Supervisors: An always-on AI assistant that turns supervisors into strategic leaders.
• Workforce Management: Optimized orchestration ensuring the right people are available at the right time.
• Self-Improving AI Agents: Autonomous systems that continuously discover and optimize workflows on their own.
• VoiceConnect: A native, cloud-based integration layer to seamlessly connect your telephony systems.

Key Takeaways:

• Strategic advice from Sprinklr experts on how to transition from legacy models to the new AI-native standard and how to prioritize proactive experience orchestration over simple ticket handling.
• An exclusive demo of some of our latest features in action.