Unifying Feedback, Driving Action, and Scaling CX with Sprinklr CFM - AMER

CX teams are drowning in data yet starving for insight. This "data chaos" prevents organizations from moving fast on what truly matters.

Join us to see how Sprinklr Customer Feedback Management solves this by capturing 360-degree feedback and closing the loop by turning that data into immediate action.

What you’ll see in the release: We are introducing features designed to help teams make sense of what the customers are actually saying and go from just listening to acting.

• The Complete VoC Dataset: Consolidate all feedback—including new in-line Live Chat surveys—for a single, unified view of the customer.
• From Feedback to Insights to Action in No Time: Turn insights from feedback into trackable tasks for your teams, automatically closing the loop.
• Enterprise Governance: Structure-based reporting that ensures consistent analysis and auditability across global teams.
• WhatsApp Survey Orchestration: A new way to govern and deploy compliance-ready surveys on the world’s most popular messaging app.

Key Takeaways: 

• Blueprint from Sprinklr experts on how to leverage the no-code platform to unify solicited, unsolicited, and inferred feedback.
• An exclusive demo of some features showing how to operationalize feedback, so every customer voice shapes business strategy.