About Sprinklr Day

Sprinklr Day is a closed-door executive session with HDFC leadership to discuss the next phase of customer experience transformation and the evolving role of AI in modern contact centers. 

This session will focus on how leading enterprises are: 

  • Improving operational efficiency (AHT, FCR, Cost to Serve)  
  • Using AI and automation to drive productivity  
  • Turning Voice of Customer into actionable intelligence  
  • Moving from contact centers to AI-powered Experience Hubs  
  • Measuring and proving ROI from CX investments  

This is an interactive executive discussion focused on strategy, outcomes, and roadmap. 

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Who Should Attend

Senior leaders from: 

  • Customer Experience  
  • Contact Center  
  • Customer Service  
  • Digital Transformation  
  • Operations  
  • Technology 

What to Expect

  • The Future of AI-Led Customer Experience  
  • Operational Efficiency & Automation at Scale  
  • Voice of Customer → Actionable Intelligence  
  • Unified CX: Breaking Silos Across Channels & Teams  
  • From Contact Center to Experience Hub  
  • Executive Roundtable Discussion 

 

Agenda

10:00 a.m. – 10:15 a.m.

Welcome & Introductions

10:15 a.m. – 10:45 a.m.

The Next Phase ofCCaaS

10:45 a.m. – 11:15 a.m.

AI & Automation in Customer Service

11:15 a.m. – 11:30 a.m.

Break

11:30 a.m. – 12:00 p.m.

Voice of Customer → Actionable Intelligence

12:00 p.mm – 12:30 p.m.

Unified CX Platform Strategy

12:30 p.m. – 1:00 p.mm

Executive Roundtable followed by Lunch

Event Details

Date: 18 November 2026
Time: 10:00 a.m. – 1:00 p.m., followed by Lunch
Venue: Sprinklr Office Gurgaon
Location: Sprinklr India Pvt Ltd, Gurugram, DLF Downtown, Phase III, Sector 25A, Gurugram

Note: This is an invite-only, on-site session for HDFC Bank (at Sprinklr Gurugram office)

Have questions? We're here to help.

Reach out to rashmi.govindaraju@sprinklr.com for more information.