The discussion will focus on how most organisations have no shortage of customer feedback. The harder question is whether that insight is actually influencing decisions across service, digital, product and operations.
We’re bringing together a small group of Chief Customer Officers, CX, Insights and VoC leaders to compare how organisations are:
- Connecting fragmented customer signals across channels and teams
- Using AI to surface more useful and actionable insight
- Moving customer intelligence beyond reporting and into business decision-making
Join senior leaders for an afternoon on building a truly unified CX. Expect thought leadership, real use cases, and honest exchange with peers, over a fine-dining lunchoen.
Agenda
12:00 p.m. - 12:15 p.m.
Arrival & Networking
Settle in, and network with peers
12:15 p.m. - 12:30 p.m.
Opening Remarks
12:30 p.m. - 12:50 p.m.
Beyond VoC: Connecting Customer Feedback Across Your Business.
12:50 p.m. - 2:00 p.m.
Roundtable Discussion
Peer-to-peer discussions over a scrumptious lunch meal
