Jakarta CX Executive Roundtable

Your customers move across channels. Your teams often don't.

From mobile apps and LINE to call centers, in-person visits, and AI agents, today's customer journey spans more touchpoints than ever. But those experiences are usually managed by different teams and different KPIs. 

Customers feel every disconnect — the app that doesn’t know what happened over the phone, the chatbot that doesn’t remember who they spoke to an hour ago, and every new conversation that starts from scratch with the same customer.

We see this across conglomerates, banks, airlines, and retail brands in Indonesia.

The challenge isn't more channels or more AI. It's connecting what already exists — human and AI-assisted, including LLM-powered tools — into one measurable view of the customer, tied to retention, cross-sell, and cost-to-serve.

Join senior leaders for an evening on building a truly unified CX. This invitation-only executive roundtable will bring together senior leaders across industries to explore how organizations are using social intelligence and AI-powered consumer insights to make faster, more confident business decisions. Co-hosted by Sprinklr and CAA, the session is designed to encourage peer discussion, strengthen executive relationships, and open up practical business conversations. Expect thought leadership, real use cases, and honest exchange with peers, over a fine-dining dinner.