AI is transforming CX.
Here’s what that means for Financial Services.
Financial institutions are under growing pressure to meet rising customer expectations without compromising governance, trust, compliance, or operational efficiency. AI is uncovering more ways to engage customers, understand their needs, and respond in the moment. But the real advantage comes from knowing how to turn every customer signal into meaningful impact, without losing sight of the human expertise that keeps experiences personal and trusted.
FSI Week brings together three connected transformation stories across marketing, customer intelligence, and customer service to give you a new perspective.
Choose the sessions most relevant to your role, or join all three to see how the pieces come together.
INSIDE FSI WEEK
The Future of customer experience
Unlocking the full power of marketing
Activating your VoC
Reimagining your contact center
Scale timely, compliant engagement across social channels, advisors, agents and employees. Use AI-powered marketing, distributed marketing, advocacy and LinkedIn Dual API capabilities to reach customers with greater relevance while maintaining trust and governance.
Connect surveys, social conversations, video, competitive intelligence and AI-generated signals to understand what customers are truly saying. Turn fragmented feedback into actionable intelligence that supports smarter decisions and better customer experiences.
Bring AI orchestration and human expertise together to deliver connected service across voice and digital channels. Automate routine interactions, empower agents and improve efficiency without compromising personalization, compliance or service quality.
INSIDE FSI WEEK
The Future of customer experience
Unlocking the full power of marketing
Scale timely, compliant engagement across social channels, advisors, agents and employees. Use AI-powered marketing, distributed marketing, advocacy and LinkedIn Dual API capabilities to reach customers with greater relevance while maintaining trust and governance.
Activating your VoC
Connect surveys, social conversations, video, competitive intelligence and AI-generated signals to understand what customers are truly saying. Turn fragmented feedback into actionable intelligence that supports smarter decisions and better customer experiences.
Reimagining your contact center
Bring AI orchestration and human expertise together to deliver connected service across voice and digital channels. Automate routine interactions, empower agents and improve efficiency without compromising personalization, compliance or service quality.
Speaker
Katie Larmon
Principal Solution Consultant,
Sprinklr
AGENDA
Three days. Three big conversations.
Day 1 | 17 November 2026: Engaged
Unlocking the Full Power of Marketing:
Winning the Moment in Financial Services
Meet customers in the moments that matter, without compromising governance and compliance standards the industry demands.
You will explore:
- Unified social planning, publishing, and engagement
- Distributed marketing and advisor activation
- Employee advocacy and approved content sharing
- LinkedIn Dual API and compliant digital engagement
- AI-powered workflows for faster, more relevant engagement
Day 2 | 18 November 2026: Understand
Activating the VoC:
Making Feedback Human in Financial Services
Your customers have never been more vocal. The challenge is bringing all those signals together.
You will explore:
- Social listening and unsolicited customer signals
- Customer Feedback Management and broader VoC intelligence
- Product insights and competitive benchmarking
- Video intelligence, including emerging FinTok conversations
- LLM insights for AI visibility, positioning, and cited sources
Day 2 | 18 November 2026: Understand
Activating the VoC:
Making Feedback Human in Financial Services
Your customers have never been more vocal. The challenge is bringing all those signals together.
You will explore:
- Social listening and unsolicited customer signals
- Customer Feedback Management and broader VoC intelligence
- Product insights and competitive benchmarking
- Video intelligence, including emerging FinTok conversations
- LLM insights for AI visibility, positioning, and cited sources
Day 3 | 19 November 2026: Act
Reimagining Your Contact Center:
Where AI Orchestration Meets Human Expertise
Discover how financial institutions can eliminate traditional trade-offs between efficiency and experience, automation and expertise, and speed and compliance.
You will explore:
- Connected customer experiences across voice and digital
- Unified Care Console and customer profiles
- AI agents and intelligent human escalation
- AI-powered agent assistance and automated resolution
- Workforce management and demand forecasting
- Conversational analytics, sentiment, and compliance-risk detection
Ready to see what’s possible when every signal connects?
Join Sprinklr FSI Industry Week for three focused sessions designed to explore the real-world approaches for shaping customer experience in a world where AI is changing the rules for how financial institutions engage, understand, and serve their customers.
Understand what’s changing and what’s possible, so you’re not the one catching up later.
Social Links + Contact Info
Event SPOC contact information: rhea.rana@sprinklr.com