Registration

3:00 p.m. – 6:00 p.m.
Check in and pick up your event credentials and get ready for three days of learning, networking and customer impact.
The registration desk will remain open on Tuesday for late arrivals. 

Breakfast

8:00 a.m. – 9:00 a.m.

Mainstage keynotes

9:00 a.m. – 10:30 a.m.
Sprinklr’s leadership will discuss the gap between AI promise and AI proof, what brands can do to drive real impact, and how AI is powering Sprinklr’s own product roadmap. Hear about the state-of-the-art enterprise journeys across Voice of the Customer (VoC), Marketing, and Customer Service; paired with the latest AI-powered innovations that make them possible.

Break

10:30 a.m. - 11:00 a.m.
Take time to refresh. Visit our wellness lounge to enjoy health-focused experiences, relaxation moments, and return energized for the next session. 

Masterclasses + SUN Training Workshops

11:00 a.m. – 12:45 p.m.
Whether you are a Sprinklr user that wants to deepen your product expertise with an official training, or a leader that wants to explore new strategies and ideas with AI experts, you'll find a variety of intimate breakout sessions to choose from, tailored to your role and business priorities. 

Our Masterclasses, led by our product and solution leaders, will give a detailed view on the latest AI-powered innovations and help you discover new ways to enhance your workflows, as well as new uses for the capabilities you already have. 

Our SUN Training Workshops enable platform users to get deeper, hands-on learnings about getting the most value out of their Sprinklr tools, including best practices that help improve business efficiency and accelerate outcomes.  

Training attendees will earn industry-recognized CXU accreditation badges that count toward product certification requirements, helping you advance your expertise while building credibility in the market. 

Lunch

12:45 p.m. – 1:45 p.m.

Customer spotlights

1:45 p.m. – 3:30 p.m.
Learn directly from teams at the world’s leading brands, like Uber and Lenovo, as they share how they’re using AI to transform CX. Takeaway practical strategies and measurable outcomes across marketing, customer service, and voice of the customer(VoC) transformation.

Learn first-hand experience from Sprinklr customers about the new rules of brand discovery in the age of AI, how to design a closed loop VoC program, and how to balance automation and human service, amongst many other interesting topics.

Break

3:30 p.m. – 4:00 p.m.
Beat that afternoon slump and recharge with a visit to our wellness lounge.  

Mainstage panels

4:00 p.m. – 5:30 p.m.
Hear from the senior leaders of leading consumer brands on their perspective of CX in the age of AI, the biggest problems they face, and how AI is helping them deliver customer impact by accelerating their ability to scale human performance with intelligent automation.

Evening event (offsite location)

6:30 p.m. – 9:30 p.m.
Enjoying the beautiful San Diego weather and waterfront views from our evening party at TopSail. Transportation will be provided to and from the Omni.

Breakfast

8:00 a.m. – 9:00 a.m.

Mainstage panel

9:00 a.m. – 9:30 a.m.
Hear fresh perspectives from industry leaders on the trends shaping the future of customer experience, marketing engagement, and how AI is changing the game.

Customer awards

9:30 a.m. – 10:00 a.m.
Celebrate organizations redefining customer experience through innovation, leadership, and measurable business impact at the CXUnifiers Customer Awards. Nominations are open until September 14th - submit yourself or a colleague for consideration.

Guest speaker keynote: Erik Qualman

10:00 a.m. – 10:30 a.m.
Don't miss this powerful session by Erik Qualman, global bestselling author and digital transformation expert, as he shares practical strategies for leading through disruption, driving customer impact, and growth in the age of AI.

Break

10:30 a.m. – 11:00 a.m.
One final opportunity to visit our wellness lounge.

Customer spotlights

11:00 a.m. – 11:45 p.m.
Join the second part of our customer testimonials from day one. Hear directly from more top brands on their CX journey in these focused sessions with new topics around elevating business impact and winning with AI, transforming brand-owned storytelling, and using AI to scale customer service that delivers trust and performance. 

Masterclasses + SUN training workshops

12:00 p.m. – 1:45 p.m.
Choose from a new slate of topics across multiple user trainings and masterclasses - designed for all types of roles, levels, and industries.

Lunch

1:45 p.m. – 2:45 p.m.
Enjoy one final opportunity to connect with peers, speakers, and the Sprinklr team before wrapping up CXUnifiers.