CX Connect Melbourne - CX Connect Melbourne

See you in 25 days 4 hours 17 minutes

25
Days
4
Hours
17
Minutes
34
Seconds

You have the ambition to deliver continuous, seamless experiences across the end-to-end customer journey at scale, whatever the channel. But how do you bring together your teams, data and channels to create a unified view of the customer journey whilst understanding their motivations?

CX Connect is designed to answer this question. It’s where your peers come to understand how every interaction is elevated by unlocking human-AI collaboration to transform the customer experience, driving productivity, and brand equity.

Marketing leaders: Learn how to reimagine the moment with an AI-native platform that gives you real-time customer intelligence, orchestration power, and governance across every channel — so you can accelerate growth and elevate brand impact with confidence. You’ll uncover how leading marketing teams are turning fragmented signals into actionable insights, scaling personalized experiences, and driving measurable ROI through human-AI collaboration.

CX Leaders: Learn how to reimagine intelligence by unifying signals, channels, and service operations on one AI-native platform to deliver continuous, human-centred experiences that reduce friction and build loyalty. You'll see how real-time intelligence and human-AI collaboration empower your teams to improve performance, prevent issues before they escalate, and transform CX into a measurable growth engine.

Service Leaders: Learn how to reimagine conversations by transforming fragmented support operations into connected, intelligence-driven experiences. You’ll learn how real-time insights, autonomous AI agents, and human-AI collaboration can boost agent performance, streamline operations, and deliver faster, more empathetic service that strengthens customer loyalty.

This event is for teams ready to reimagine connections by turning AI experimentation into tangible operational impact.

What can you expect at CX Connect?

Hear real-world success stories from leading brands, connect with enterprise innovators, and discover how the most customer-obsessed organizations are transforming every moment of the customer journey.

What sets CX Connect apart?

We go beyond roadmaps and releases.
Customer-led sessions dig into the real-world challenges leaders face — and show you how to reimagine connections by solving them differently.
Plenty of time to network with your peers, industry experts, and thought leaders.

AI is transforming how businesses understand, engage, and serve their customers. From Voice of the Customer insights to Agentic AI, organizations can now move beyond analysing customer signals to taking intelligent action in real time.

Join us to explore how leading companies are using AI to connect marketing, customer service, and insights teams, turning customer understanding into faster decisions, personalized experiences, and measurable business outcomes.

Discover how the next generation of AI is helping businesses not just listen to customers, but act on their needs at scale.

Sprinklr Agentic AI

Elevate agent productivity with Sprinklr AI+ Co‑Pilot
Build, deploy, and manage AI Agents to automate and contain customer conversations across channels

Customer Service Transformation

Unify all customer interactions on Sprinklr’s Unified Customer Service Platform
Deliver consistent, cross‑channel Service Intelligence and Analytics
Scale efficiency with AI‑driven Quality Management and Automation

Voice of the Customer Transformation

Combine Listening, Care, and Surveys into a unified CX view
Detect and respond to emerging issues with proactive crisis management
Activate real‑time brand and consumer intelligence at enterprise scale

Marketing Transformation

Optimize performance with campaign intelligence and analytics
Centralize and govern global content operations
Orchestrate and execute omnichannel marketing campaigns from a single platforms (APJI), Sprinklr

Deliver continuous, seamless experiences across the end-to-end customer journey to build enduring connections at scale.