The new voice of the customer
Your customers are already telling you what they need. In TikTok videos, peer communities, service conversations, and AI platforms. But most VoC programs were built to observe a world that no longer exists, missing the signals that now shape how customers decide, trust, and choose.
Join us for an exclusive evening in Charlotte, where marketing, customer insights, service, and contact center leaders come together to chart a new path for customer understanding in the age of TikTok and large language models.
Why attend
Connect: Join a select group of senior leaders across marketing, CX, service, insights, and contact center for cocktails, private museum access to the Sullenberger Aviation Museum, and an intimate peer discussion.
Collaborate: Exchange practical ideas with peers navigating how to close the gap between customer signal and decisive action.
Learn: Hear from Deming Cassity, Sr. Manager, Solutions Consulting and Annie Culver, Lead Solutions Consultant at Sprinklr, on the four-stage path to actionable VoC, in the age of TikTok and LLMs.
Agenda
5:00 p.m. - 6:00 p.m.
Arrivals, cocktail hour, and private museum access
6:00 p.m. - 6:40 p.m.
Beyond the Blind Spot: A Four-Stage Path to Actionable VoC in the Age of TikTok and LLMs
Deming Cassity, Sr. Manager, Solutions Consulting, Sprinklr
Annie Culver, Lead Solutions Consultant, Sprinklr
6:40 p.m. - 7:15 p.m.
Seated dinner
7:15 p.m. - 9:00 p.m.
Networking reception
Speakers
Deming Cassity
Senior Manager, Solutions Consulting, Sprinklr
Annie Culver
Lead Solutions Consultant, Sprinklr
Frequently Asked Questions
What can I expect at the Leaders Charting the Future of Voice of Customer dinner?
This event is designed for Director-level and above leaders across marketing, CX, service, customer insights, and contact center to connect with peers, experience the Sullenberger Aviation Museum, hear a focused presentation on actionable Voice of the Customer in the age of TikTok and LLMs, participate in a customer fireside chat, and enjoy an exclusive plated dinner and networking reception.
Is there a cost to attend?
Attendance is completely free. The evening is complimentary, hosted by Sprinklr.
How many guests are you expecting?
We are expecting a select group of approximately 30 senior leaders. Spots are limited, so we encourage you to reserve your seat as soon as possible.
Is there a dress code?
Business casual. Dress comfortably for a dinner setting.
What if I have additional questions or dietary restrictions, who should I contact?
Please contact us at tara.dripps@sprinklr.com and we will make sure your needs are accommodated.
Social Links + Contact Info
Event POC contact information: tara.dripps@sprinklr.com