Your customers move across channels. Your teams often don't.
From mobile apps and LINE to call centers, in-person visits, and AI agents, today's customer journey spans more touchpoints than ever. But those experiences are usually managed by different teams and different KPIs.
Customers feel every disconnect — the app that doesn’t know what happened over the phone, the chatbot that doesn’t remember who they spoke to an hour ago, and every new conversation that starts from scratch with the same customer.
We see this across conglomerates, banks, airlines, and retail brands in Thailand.
The challenge isn't more channels or more AI. It's connecting what already exists — human and AI-assisted, including LLM-powered tools — into one measurable view of the customer, tied to retention, cross-sell, and cost-to-serve.
Join senior leaders for an evening on building a truly unified CX. Expect thought leadership, real use cases, and honest exchange with peers, over a fine-dining dinner.
Agenda
5:00 p.m. - 5:45 p.m.
Arrival & Networking
Register, settle in, and network with peers
5:45 p.m. - 5:50 p.m.
Opening Remarks
5:50 p.m. - 6:05 p.m.
Next-Gen CX Presentation
6:05 p.m. - 6:15 p.m.
Customer Use Case Presentation
6:15 p.m. - 7:15 p.m.
Roundtable Discussion
Peer-to-peer discussions over a scrumptious dinner meal (Meal course to start at 6:30 p.m.)
7:15 p.m. - 7:30 p.m.
Q&A and Closing
Event concludes.
CX Executive Roundtable Bangkok
Lily's, 7th Floor, The Ritz-Carlton, Bangkok, 189 Witthayu Rd, Lumphini, Pathum Wan, Bangkok 10330, Thailand